Government of Montserrat

Empowering Excellence Programme Statement by His Excellency, Governor Andrew Pearce

Our Public Service in Montserrat plays a huge part in the life of our island – our health, safety and prosperity. The challenges we face from our history and geography, including our position in the path of Atlantic hurricanes, can only be managed with the breadth and skills of a strong public service. We are grateful to you all for your commitment and hard work in handling this complex agenda. We know it is tough work and we thank you.

 

As you will be aware, since last year we have been working to develop our public service through the “Empowering Excellence Programme”. We have been grateful to all of you who have contributed views on areas where we need to improve as a service. With your help and that of external experts we have built up a clear picture of our organisational strengths and weaknesses. There is a lot of detailed work under way to follow this up, but we see three important themes:

 

Doing, not talking.
Consultation and preparation are central to public service work. But we all write and read too much. Passing emails around doesn’t change anything. A top flight public service does things. Buys things. Uses them. Maintains them. Helps people. Gives a good service. We need to take decisions and make things happen.

 

Keep it simple.
Long words and long papers don’t usually help people understand issues and make decisions. Complicated processes and structures don’t usually work well or work for long. They take too much effort to understand and get to the heart of the matter. So let’s keep our work as simple as possible please. One page is better than ten. One phone call or chat is usually better than a flurry of emails.

 

Respect.
People have different needs and different perspectives. Some work in the private sector, some in the public. Some don’t or can’t work. Some are wealthy, some have no home of their own. Our colleagues have a range of backgrounds and styles. That diversity is a strength. A top flight public service respects all its customers and all its team members. That means listening to their views. Responding to their questions. Being punctual. Always aiming to help, not hinder. In a word “respect”.

 

Let us make these values ours as we strive for excellence in our public service.

 

Over the coming weeks we will be conducting further reviews of our public service structure, job weightings, salary scales and allowance system. We will brief you in due course on the findings of this analysis and on the work to draw up a revised public service act to modernise and simplify our current law and regulations.

 
From the Empowering Excellence Team

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