The services of the PMO covers three (3) areas:

STRATEGIC TRANSFORMATIONAL SUPPORT

• To support the Government’s strategic policy and investment decisions through a dynamic portfolio management approach and prioritization process
• To ensure visibility and linkage between delivery, and strategic outcomes, through a focus on benefits identification and realization.
• To support senior stakeholder engagement on matters of strategy, investment and governance.
• To provide guidance and direction to the Montserrat Steering Committee on project and programme related matters.
• To be an adviser, as required, on matters relating to new projects, initiatives, investments and partnerships.

PROGRAMME & PROJECT MANAGEMENT

• To be the Government’s key advisor on all issues relating to programme and project management.
• To nurture ideas and proposals through the project development cycle, and support business case creation.
• Support the execution, management and control of projects to time, cost, and quality, whilst delivering sought outcomes and benefits for Montserrat.
• Be the focal point for standards, guidance, templates and toolkits for the full range of project and programme management processes.
• To manage and support projects and project teams in line with governance arrangements for project management, ensuring that relevant roles, responsibilities, and accountabilities are defined and aligned to organizational practice.
• Employ effective and dynamic management of risks (threats and opportunities) assumptions, issues, decisions, and dependencies.
• Develop, maintain or oversee project plans, scopes, and schedules (in line with programme, portfolio and strategic objectives) taking account of technical feasibility, key dependencies, and stakeholders and resources.
• Track the progress of projects and programmes, and use appropriate verification techniques to manage/assure changes in project scope, schedule, and cost.
• Measure and report the project and programme performance using appropriate systems, tools, and techniques.
• Be an advocate for change management and transformation – keeping benefits and outcmes at the forefront of project management.

Maintain and deepen stakeholder relationships with current and potential funding and strategic partners.

CAPABILITY DEVELOPMENT

• To build and develop a sustainable PMO organization, fit for purpose for Montserrat’s unique delivery context.
• To develop, and collaborate with, a network of change agents across the Government of Montserrat, to successfully deliver projects and programmes within a shared and consistent framework.
• To familiarize, train and certify key individuals in the skills and competencies required for all aspects of transformational change. 
• To develop the handbook, toolkit, templates and exemplars for key project and programme management aspects – such as risk management, benefits realization, change control, stakeholder management etc.
• To raise awareness of the work of the PMO and the project and programme management profession, and to engage young people and other professionals in prospective opportunities in the field.
• To develop local, regional and international partnerships to facilitate a community of good practice in Montserrat, to share good ideas and learning from experience, and to enable continued professional development.
• To support, mentor and coach those involved in aspects of change or project delivery.